Contact information
THE FREQUENCY IX
Questions about your order, shipping, returns, or our products? We are here to help.
Email Support
For order questions, shipping updates, returns, or product help, contact us by email.
support@thefreq9.com
Email UsFacebook Page
You can also follow or message us on our official Facebook page.
@THEFREQUENCYIX
Visit FacebookShipping Questions
We currently ship within the United States only. U.S. orders include free tracked shipping, and delivery usually takes 7-15 business days after processing.
Order Help
Please include your order number when contacting us about tracking, delivery, returns, or order changes.
Returns
We offer 30-day easy returns on eligible items. Contact us with your order number and we will help with the next step.
Support Hours
Our support team is available Monday through Friday. We do our best to respond to all messages within 24 hours on business days.