Refund policy

THE FREQUENCY IX

We want you to feel confident shopping with us. If your order is not right, you may request a return within 30 days of delivery. Please contact our support team before sending any item back.

Last updated: May 30, 2026

30-Day Returns Request a return within 30 days of delivery.
Unused Items Items must be unused, unworn, and in original packaging.
Easy Support Contact us first and we will guide you through the next step.

1. Return Window

You have 30 days from the date your order is delivered to request a return.

To be eligible, your item must be unused, unworn, in the same condition that you received it, and in its original packaging.

2. How To Start a Return

  1. Email support@thefreq9.com with your order number.
  2. Tell us the reason for your return request.
  3. Include clear photos if the item is damaged, defective, or incorrect.
  4. Wait for return approval and instructions before sending the item back.

Items sent back without first requesting a return may not be accepted.

3. Return Eligibility

Eligible returns include unused and unworn products returned within the 30-day return window, with original packaging and all included accessories or documentation.

We cannot accept returns for items that show signs of wear, alteration, misuse, or damage caused after delivery. Gift cards, if offered, are final sale and non-refundable.

4. Natural Stone Variations

Many of our products are made with natural stone beads. Slight differences in color, size, texture, bead pattern, mineral inclusions, and finish are normal characteristics of natural materials.

These natural variations are not considered defects.

5. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged in transit, defective, or incorrect, contact us as soon as possible at support@thefreq9.com.

Please include your order number and clear photos of the item, packaging, and shipping label so we can review the issue. If approved, we will offer a replacement, refund, return label, or another suitable solution depending on the situation.

6. Return Shipping Costs

For returns due to customer preference, sizing choice, or change of mind, the customer may be responsible for return shipping costs.

For approved damaged, defective, or incorrect items,