THE FREQUENCY IX

Privacy Policy

This Privacy Policy explains how The Frequency IX collects, uses, shares, and protects personal information when you visit our website, place an order, or contact us.

Last updated: May 6, 2026

1. Who We Are

The Frequency IX operates this website and online store, including our products, content, features, tools, and services. Our store is powered by Shopify, which helps us provide the shopping, checkout, payment, fulfillment, and customer experience features of our website.

By using our website or making a purchase, you acknowledge that you have read and understood this Privacy Policy.

2. Personal Information We Collect

Depending on how you interact with us, we may collect or process the following types of personal information:

• Contact details: name, email address, phone number, billing address, and shipping address.
• Order information: products viewed, added to cart, purchased, returned, or exchanged.
• Payment-related information: payment status, transaction details, and payment confirmation. Full payment details are typically processed by Shopify and payment providers, not stored directly by us.
• Account information: login details, preferences, saved addresses, and account settings if you create an account.
• Communication information: messages you send to us, including customer support requests.
• Device and usage information: IP address, browser type, device information, pages visited, links clicked, and how you interact with our website.

3. How We Collect Information

We may collect personal information in the following ways:

• Directly from you: when you place an order, create an account, sign up for emails, complete a quiz, or contact us.
• Automatically: through cookies, pixels, analytics tools, and similar technologies when you browse our website.
• From service providers: such as Shopify, payment processors, fulfillment partners, analytics tools, marketing platforms, and customer support tools.
• From marketing partners: when we use advertising or analytics services to understand and improve our marketing.

4. How We Use Personal Information

We use personal information for the following business purposes:

• To process orders, payments, shipping, returns, exchanges, and customer support requests.
• To provide, personalize, and improve our website, products, and shopping experience.
• To communicate with you about your order, account, support requests, or store updates.
• To send marketing emails or promotional messages if you have signed up or where permitted by law.
• To measure advertising performance and show relevant ads based on website activity where allowed.
• To help prevent fraud, protect our website, and maintain secure checkout and account features.
• To comply with legal obligations, enforce our policies, and respond to lawful requests.

5. Cookies, Analytics, and Advertising

We may use cookies, pixels, and similar technologies to remember your preferences, keep your cart working, understand website traffic, measure advertising performance, and improve your shopping experience.

Some advertising tools may use browsing activity to help show more relevant ads. Depending on your location, you may have the right to opt out of certain targeted advertising, sale, or sharing of personal information.

6. How We Share Personal Information

We may share personal information with trusted third parties when necessary to operate our business, including:

• Shopify: to host our store and provide checkout, payment, order, and customer experience features.
• Payment providers: to securely process payments and prevent fraud.
• Shipping and fulfillment partners: to deliver your order and provide tracking.
• Marketing and analytics providers: to measure performance and improve our advertising.
• Customer support and technology providers: to help us operate the website and respond to requests.
• Legal or compliance parties: when required to comply with law, enforce our terms, or protect rights and safety.

We do not sell personal information in the traditional sense. However, certain privacy laws may define targeted advertising or data sharing for advertising as a “sale” or “sharing.” Where applicable, you may have the right to opt out.

7. Relationship With Shopify

Our store is powered by Shopify. When you use our website or checkout, Shopify may collect and process personal information to provide store functionality, checkout, payment, fraud prevention, analytics, and other services.

You can learn more about Shopify’s privacy practices by reviewing Shopify’s privacy information at shopify.com/legal/privacy.

8. Your Privacy Rights and Choices

Depending on where you live, you may have certain privacy rights, subject to legal exceptions and identity verification. These may include:

• The right to know or access the personal information we hold about you.
• The right to request correction of inaccurate personal information.
• The right to request deletion of personal information.
• The right to receive a copy of your personal information.
• The right to opt out of certain targeted advertising, sale, or sharing of personal information where applicable.
• The right not to be discriminated against for exercising privacy rights.

To exercise your rights, contact us at support@thefreq9.com. We may need to verify your identity before completing certain requests.

9. California Privacy Notice

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, may give you rights to know, delete, correct, and opt out of the sale or sharing of personal information for cross-context behavioral advertising.

You may submit a privacy request by contacting us at support@thefreq9.com. If your browser or extension sends a Global Privacy Control signal, we will treat it as an opt-out request where required by applicable law and supported by our website settings.

10. International Visitors

We may transfer, store, or process personal information outside the country where you live, including in the United States and other locations where Shopify, our service providers, or partners operate.

If you are located in the UK, EEA, or another region with specific data transfer rules, we rely on appropriate legal safeguards where required.

11. Data Retention

We keep personal information for as long as needed to provide our services, fulfill orders, maintain business records, resolve disputes, comply with legal obligations, prevent fraud, and enforce our agreements.

12. Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no website, system, or method of transmission is completely secure, and we cannot guarantee absolute security.

13. Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children under the age required by applicable law. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

14. Third-Party Links

Our website may link to third-party websites, platforms, or services. We are not responsible for the privacy practices, security, or content of third-party websites. Please review their privacy policies before providing personal information.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices. When we update this policy, we will revise the “Last updated” date above.

16. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Email: support@thefreq9.com

For purposes of applicable data protection laws, The Frequency IX is the data controller of the personal information we collect directly from you.