Terms of service

THE FREQUENCY IX

These Terms explain the rules for using our website, shopping with The Frequency IX, and purchasing our products.

Last updated: May 30, 2026

Secure Checkout Our store uses Shopify checkout and supported payment providers.
Natural Materials Stone color, texture, and pattern may naturally vary.
Customer Support Questions can be sent to support@thefreq9.com.

1. Overview

Welcome to The Frequency IX. The terms "we," "us," and "our" refer to The Frequency IX.

By visiting our website, using our services, creating an account, or placing an order, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our website or services.

2. Eligibility and Account Use

By using this website, you confirm that you are at least the age of majority in your state or that you have permission from a parent or legal guardian.

If you create an account, you are responsible for keeping your login information secure and for all activity under your account. You agree to provide accurate, current, and complete information when placing orders or communicating with us.

3. Product Information

We make reasonable efforts to display and describe our products accurately. Product images, colors, size appearance, and finish may vary depending on your device screen, lighting, and photography.

Product descriptions, prices, availability, and promotions may be updated or changed at any time without notice.

4. Natural Stone Variations

Many of our products include natural stone beads. Slight differences in color, size, texture, bead pattern, mineral inclusions, and finish are normal characteristics of natural materials.

These natural variations are not considered defects.

5. Lifestyle and Product Disclaimer

Our products and content are offered as jewelry, accessories, lifestyle items, and general informational content. They are not medical, psychological, financial, legal, or professional advice.

We do not guarantee any specific personal, financial, spiritual, emotional, wellness-related, or other outcome from using or wearing our products.

If you need medical, mental health, financial, legal, or other professional advice, please consult a qualified professional.

6. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected product. We reserve the right to accept, decline, cancel, or limit any order for any reason, including suspected fraud, pricing errors, inventory issues, payment problems, or violation of these Terms.

After you place an order, you may receive an order confirmation email. This confirms that we received your order request, but it does not guarantee acceptance if there is an issue with payment, inventory, pricing, or fraud review.

7. Prices, Promotions, and Payment

Prices, discounts, and promotions are subject to change without notice. Unless stated otherwise, prices do not include taxes that may apply at checkout. U.S. orders currently include free tracked shipping.

Payments are processed through Shopify and supported payment providers. We do not directly store your full payment card details. You agree to provide accurate billing and payment information and confirm that you are authorized to use the selected payment method.

8. Shipping and Delivery

At the moment, we currently ship within the United States only. U.S. orders include free tracked shipping.

Standard U.S. shipping is estimated to take 7-15 business days after your order has been processed and handed to the shipping carrier. Delivery times are estimates and are not guaranteed.

Please review your shipping address carefully before placing an order. If you notice an address error, contact us as soon as possible at support@thefreq9.com. We cannot guarantee that address changes can be made after an order begins processing.

9. Returns and Refunds

Returns, exchanges, and refunds are handled according to our Refund and Return Policy. Please review that policy before placing an order.

Items must meet the return eligibility requirements stated in our Refund and Return Policy. Items sent back without first contacting us may not be accepted.

10. Personal Use Only

Products purchased from The Frequency IX are intended for personal or household use unless we agree otherwise in writing. You may not purchase products for unauthorized resale or commercial distribution.

11. Intellectual Property

All content on this website, including text, product names, images, graphics, logos, designs, layouts, videos, and other materials, is owned by The Frequency IX or its licensors and is protected by intellectual property laws.

You may use our website for personal, non-commercial shopping purposes only. You may not copy, reproduce, modify, distribute, sell, publish, or use our content without our prior written permission.

12. Reviews, Feedback, and User Content

If you submit a review, comment, photo, suggestion, or other content to us, you confirm that it is truthful, based on your own experience, and does not violate the rights of any third party.

By submitting content, you grant The Frequency IX a royalty-free, non-exclusive right to use, reproduce, edit, publish, display, and share that content for business, marketing, and website purposes, where permitted by law.

We may remove or refuse content that is false, misleading, abusive, unlawful, spam-like, or otherwise inappropriate.

13. Third-Party Tools and Links

Our website may include third-party tools, apps, links, payment services, social media features, or integrations. These third-party services are provided by their own operators and may be subject to separate terms and privacy policies.

We are not responsible for third-party websites, tools, content, policies, or practices. Please review third-party terms before using their services.

14. Relationship With Shopify

Our store is powered by Shopify. Shopify helps provide store hosting, checkout, payment, and commerce features. Any purchase you make from this store is made directly with The Frequency IX, not Shopify.

You can review Shopify terms and policies at shopify.com/legal/terms.

15. Privacy

Your use of our website is also governed by our Privacy Policy. Please review it to understand how personal information may be collected, used, shared, and protected.

16. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, pricing errors, product description errors, availability errors, or other inaccuracies.

We reserve the right to correct errors, update information, cancel orders, or refuse orders if any information is inaccurate, even after an order has been submitted.

17. Prohibited Uses

You agree not to use our website or services for unlawful, harmful, fraudulent, abusive, or unauthorized purposes. This includes, but is not limited to:

  • Violating any law, regulation, or third-party right.
  • Submitting false, misleading, or fraudulent information.
  • Uploading or transmitting viruses, malware, or harmful code.
  • Scraping, copying, or harvesting website data without permission.
  • Interfering with website security, checkout, or normal website operation.
  • Harassing, abusing, threatening, or harming others.

We may suspend or terminate access if we believe these Terms have been violated.

18. Disclaimer of Warranties

To the fullest extent permitted by law, our website, services, content, and products are provided on an "as is" and "as available" basis. We do not guarantee that the website will be uninterrupted, secure, error-free, or always available.

Nothing in these Terms limits any rights you may have under applicable consumer laws.

19. Limitation of Liability

To the fullest extent permitted by law, The Frequency IX and our owners, team members, partners, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, punitive, or similar damages arising from your use of our website, services, or products.

This limitation does not apply where prohibited by applicable law.

20. Indemnification

You agree to defend, indemnify, and hold harmless The Frequency IX and our owners, team members, partners, service providers, and affiliates from claims, damages, losses, liabilities, costs, and expenses arising from your violation of these Terms, misuse of our website, or violation of any law or third-party right.

21. Termination

We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms, created risk for us or others, or used the website in an unlawful or harmful way.

Any obligations that should reasonably survive termination will continue to apply, including payment obligations, intellectual property terms, disclaimers, limitations of liability, and indemnification.

22. Governing Law

These Terms are governed by the laws applicable to the location where The Frequency IX is legally registered or primarily operates, unless another law is required by applicable consumer rules.

Some jurisdictions provide consumer rights that cannot be limited by contract. Nothing in these Terms is intended to limit rights that cannot be waived under applicable law.

23. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date above. Your continued use of our website after changes are posted means you accept the updated Terms.

24. Contact Information

Questions about these Terms of Service can be sent to us at:

Email: support@thefreq9.com